We squeezed all of our internet expertise into ten top tips that will help you improve your internet, whatever your connection.
Slow speeds, long pauses, timing out, failed connections – they really are a pain. We’d all love a perfect broadband connection but often that’s just not possible. We think Solway’s connections are the closest thing to perfect, as our wireless network makes them easy to install
There really are practical things you can do to make your internet better without shouting at a far flung call centre and here they are!
1) BT master socket
Ensure you have an NTE5 BT master socket installed. If you aren’t sure what this is, here is a picture and a link to instructions for installing it.
2) Put the modem in the right place
Make sure that your modem is connected to your BT master socket (rather than an extension socket) using a short cable. Here’s the link.
3) Have you got a filtered faceplate?
Fit a filtered faceplate, which can substantially increase broadband speeds, particularly if you have telephone extension sockets in your home.
4) Background devices
It’s an old one, but remember to turn off all of the devices you don’t need at the moment – anything actively connected to the internet will use up bandwidth, like Netflix and P2P file sharing sites.
5) Switch it off and on – properly
Next, turn it all off – your router, repeaters, smart TV, computer, tablet, laptop, printer, in fact your whole network – and when I say off, I mean off – not just snoozing. Count to ten, kiss your favourite teddy and/or cast your secret spell and then turn it all again.
6) Do sa quick security check
Run an up-to-date security scan on any computers you’re using. McAfee or Symantec will do fine but make sure they have been updated in the last day or so.
7) Forget wireless – plug straight into the router
If you’ve still got a problem, the finger of suspicion points to the wi-fi signal. Bypass the wi-fi by plugging your device directly into the router, using an ethernet cable. If that works, demote that router to a less glamorous role such as a pot-plant stand and get a new good one – cheap routers are a false economy.
8) Change the frequency
There are a number of different “channels” your routers use to pump out wireless signals; because people usually leave the channel selector on “auto”, most domestic Wi-Fi is using the same one within the crowded 2.4GHz frequency. Try changing the frequency to find a less congested one.
9) Thick walls actually impact you
If the wi-fi works in one room but not elsewhere in the house, remember that thick walls or foil insulation can block and reflect a wifi signal In this case consider power-line extenders – you can get these from PC World or Maplin.
10) Tell your provider – be armed with this list
After all this, if you’re still having issues, you probably have a fault with your telephone line. Best to call your service provider and talk them through what you’ve done in the above list.
Look out for our business bonus tips next week.
Bonus tip – Call a local expert
If you’ve read the top ten tips and still need to speak to an expert, our contact team are only a phone call away, and are available on 01228 217181. You can also chat to us online during office hours, contact us via social media, or email. All of the details are here:https://www.solwaycomms.com/contact-us/