Solway Comms has helped many local businesses and businesspeople improve their broadband connectivity and business prospects, including David Allen Solutions.
If there’s one company that knows a good connection, it’s the Cumbrian IT specialists at David Allen Solutions, who work with around 50 local businesses.
They use Solway Comms broadband because a fast, reliable connection is imperative for a business of their nature, as well as a quick response to any queries or issues, which our local team specialises in.
David Allen IT Solutions IT Director, David Arnold, says that suffering from an internet outage for just a few hours could have a serious impact on most businesses in Cumbria, one of the many reasons he chooses to work with us.
One thing that makes Solway Comms unique in comparison to other providers, is our promise to be on hand to solve any connection issues in just a few hours, as David explained.
“The Solway Comms team is there when you need them, you don’t have to wait round and you know you will get a quick response from a local team. The service from the team is fantastic, other larger providers don’t care as much, and you feel like just a number.
“Top of my list when selecting a provider is reliability, especially for a business like our that relies on the internet and works with over 40 other local businesses.
“Most, if not all, businesses rely on a reliable internet connection these days and suffering an outage could be a disaster for them.
“You don’t want to wait a day, or a week for a solution to a problem, you want to speak to a local service team that cares about putting it right as soon as possible.
“Outages are inevitable whatever provider you use, so you might as well choose one that will resolve it quickly.”
Speedy and simple installation
“The speed of installation that Solway Comms provides is most definitely one of the reasons I would recommend them.
“Quite often businesses will wait 14 or 28 days for a connection to be set up with other providers, not realising how long it takes.
“Solway can do next day connections, which is quite incredible, especially for a business level connection.”
Good customer service
“Solway’s service level agreement is fantastic, and they will commit to resolving issues in hours, whereas other providers often measure this in days or longer.
“Speaking to someone local that understands our needs is vital, because we are completely dependant on the internet in our business, every business is these days.”
“Solway Comms’ service is competitively price, and for the level of service offered, you would pay a lot more with some of the bigger national providers.
“My advice to any local businesses reading would be to take a moment to think about how important the internet is to your business, and consider whether your current provider does enough for you.”
Summary: Why does David Allen Solutions recommend Solway Comms?
- Fast installation – within 24 hours if necessary, rather than weeks.
- Good customer service – get straight through to a local team that understands your business needs.
- Quick response time – getting any issues resolved in hours is a unique and valuable feature of Solway Comms.
- Value for money – the service Solway offers would cost significantly more with a large national provider.